A busy pro shop can still be a welcoming one.
An AI phone assistant can answer everyday questions and take enquiries while your team is helping the people already at the club.
Let’s talk about your club
The Fairway ClubIllustrative club data“Can I book a fourball?”
Sample enquiry only. No phone call or booking is taking place.
How it works
at your club.
Here’s how phone answering fits into the way your club runs.
Answer the questions you hear all day.
Start with your approved opening hours and club information. Agree the questions the assistant should answer and the situations that must go to a person.
- Everyday visitor questions
- Membership and golf-day enquiries
- Your greeting and approved club information
Leave a useful message.
Capture what the caller needs and pass it to the right part of the club. Your team should know what still needs an answer, rather than work through a vague list of missed calls.
- The reason for the enquiry
- Details needed for a callback
- An agreed route to the responsible team
Connect more only when it is ready.
Checking live availability or confirming bookings requires an authorised connection to your booking system. We agree and test that work separately before the assistant is allowed to act.
- Questions and messages as a first step
- Provider access checked before connecting
- Booking actions agreed and tested separately
Let’s make it work
for your club.
We work through the details with the people who will use it.
- 1
Write down the club’s answers.
Use the information staff give callers and assign someone to keep it current.
- 2
Try realistic calls.
Test names, dates, noisy calls and requests that need a human.
- 3
Agree the handover.
Decide who follows up and what happens when the assistant cannot help.
A little more
you might want to know.
Will it replace our staff?
It is there to cover routine questions and busy periods. Your team still owns the relationship and handles the situations that need a person.
Can it take payments or promise a tee time?
Those are separate, controlled workflows. We do not present an enquiry as a confirmed booking, and any payment route must be agreed with your club and payment provider.
Show us how
your club works.
Tell us what needs attention.
We’ll work out the next step together.